Privacy Policy
Effective Date: June 20, 2025
At Loop & Hook, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website https://loopandhook.co, create an account, make a purchase, or interact with us in any way. By using our Site, you agree to the practices described in this policy. If you do not agree, please refrain from using our Site or providing any personal information.
1. Who We Are
Loop & Hook is an independent fashion brand operated by Loop & Hook Ltd, a company registered in Canada. Our registered business address is 225 Rue Ness, Saint-Laurent, Quebec, H4T 1A7, Canada. We operate our online store through Shopify and use third-party services to process orders, payments, and communications in a secure and responsible way.
2. Scope of This Policy
This Privacy Policy covers personal data collected through our website and related services. It does not apply to third-party websites linked on our Site. We recommend reviewing the privacy policies of those third-party sites before providing them with any information, as we have no control over their practices.
3. Information We Collect
We collect both personal and non-personal information, depending on your interaction with our Site. This may include your name, email address, shipping and billing addresses, phone number, account preferences, order history, and payment details (processed securely via Shopify or payment gateways such as Stripe or PayPal). We also automatically collect technical data such as your IP address, browser type, device information, and interaction with our website, including pages visited and time spent.
We also use cookies and similar technologies to enhance user experience, remember login preferences, enable shopping cart functionality, analyze website performance, and personalize marketing. For more details, refer to our Cookie Policy.
4. How We Use Your Data
We process your personal data for legitimate business purposes, including fulfilling your orders, managing your account, responding to inquiries, sending transactional emails, and personalizing your shopping experience. With your explicit consent, we may send marketing emails, promotions, or newsletters. You can withdraw your consent or manage communication preferences at any time by unsubscribing or contacting us.
We rely on different legal bases to process your data: to fulfill a contract (e.g., completing a sale), comply with legal obligations (e.g., tax reporting), obtain your consent (e.g., marketing), or protect our legitimate interests (e.g., fraud prevention or site improvement).
5. Sharing Your Information
We never sell your personal data. However, we do share data with trusted service providers that help us operate our business—for example, shipping partners, payment processors, and marketing tools (like email services or analytics platforms). These third parties are contractually obligated to handle your data securely and only for the purposes we specify.
We may also disclose personal data if required by law, court order, or to respond to a valid legal request from government authorities.
6. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy or to comply with legal, tax, or accounting requirements. Account information and purchase history may be kept for up to six years. If you request deletion of your account or personal data, we will fulfill your request unless we have a legal obligation to retain certain information.
7. Data Security
We take the security of your data seriously. Our website uses SSL encryption and our platform partners (such as Shopify) employ industry-standard security measures. Access to personal data is restricted to authorized staff and service providers, and we ensure all data is stored on secure servers. Despite our best efforts, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Under applicable data protection laws such as the GDPR and PIPEDA, you have rights regarding your personal data. These include the right to access, correct, delete, or restrict use of your data, the right to object to processing, and the right to data portability. You also have the right to withdraw consent at any time for uses that are based on consent, such as marketing.
If you have questions or want to exercise your rights, please contact us using the details provided below. You may also lodge a complaint with a data protection authority in your country if you believe your rights have been violated.
9. Use of Cookies
Our Site uses cookies to improve functionality, analyze usage, and enhance your shopping experience. Some cookies are essential for the operation of the website (e.g., to keep items in your cart), while others are used for analytics and advertising. You can accept or reject non-essential cookies via our cookie consent banner or adjust your browser settings to block cookies. For more detailed information, please see our Cookie Policy.
10. Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect or store data from individuals under this age. If we become aware that we have inadvertently received personal data from a child, we will delete it promptly.
11. Business Transfers
In the event that Loop & Hook is acquired, merges with another business, or undergoes a restructuring, your personal data may be transferred to the new entity. In such cases, your information will continue to be protected under this Privacy Policy.
12. International Users
If you are accessing our Site from outside Canada or the US, please note that your data may be transferred to and processed in these countries, which may not have the same level of data protection as your home jurisdiction. We ensure that such transfers comply with applicable data transfer laws and safeguards, such as Standard Contractual Clauses (SCCs).
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy regularly to stay informed of how we handle your personal information.
14. Contact Us
If you have any questions about this Privacy Policy or your data, you can contact us at:
Email: help@loopandhook.co
Mail: Loop & Hook, 225 Rue Ness, Saint-Laurent, Quebec, H4T 1S1, Canada
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